L2 Support Manager (remote)

3HLinen is looking for an excellent communicator to join the Support Team Working hours: 9:00 AM—18:00 PM. CET Time (Warsaw), from Monday to Friday (5 days a week). We are established in San Francisco, with production facilities in Europe.

In 3HLinen, we are creating products made of natural linen, and our main markets are the United States, Australia, and Europe. Major responsibilities : Providing consultancy for clients; Respond to an incoming email and chat inquiries; Listen to customer issue and solve it; Maintain relationships with existing customers; Escalate and solve standard and non-standard issues.